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On this page we have gathered the terms and conditions that apply to private individuals when buying from our web shop.
 
   
Delivery

We currently only deliver to countries within the European Union.

Goods are usually delivered within 24 hours, if they are in stock. This may differ during the high season. Special products from request are delivered according to agreement.

All deliveries are insured for damages and loss during transportation.

There is a fixed cost of  59 SEK for delivery in Sweden.

For heavier packages the cost is a multiple of the standard 20 kg package. For example: 30 kg gives a multiple of 2 (1,5 rounded up). 2 x 59 SEK =  118 SEK.

For packages that are not claimed upon arrival, a fee of 350 SEK will be charged to cover our costs.


Delivery in EU

The prices are valid for packages up to 28 kg. For heavier packages the cost is a multiple of the standard 28 kg package.
For example: a package to Denmark weighing 40 kg gives a multiple of two. 2 x 172 SEK = 344 SEK.

  SEK EUR     SEK EUR
Austria 362.00 40.80   Hungary 400.00 44.80
Belgium 337.00 37.60   Ireland 400.00 44.80
Croatia 400.00 44.80   Italy 400.00 44.80
Czech Republic 398.00 44.80   Latvia 287.00 32.00
Denmark 172.00 19.20   Lithuania 287.00 32.00
Estonia 284.00 32.00   Netherlands 344.00 38.40
Finland 172.00 19.20   Poland 204.00 23.20
France 387.00 43.20   Portugal 278.00 31.20
Germany 172.00 19.20   Slovakia 398.00 44.80
Great Britain 204.00 23.20   Slovenia 398.00 44.80
Greece 525.00 59.20   Spain 464.00 52.00
   
Prices Prices are shown in Swedish Kronor (SEK) and include 25% VAT. Prices may be adjusted, without notice.
   
Payment

Card payment is made in cooperation with DIBS Payment Services AB. DIBS Payment Services AB guarantees that the customers’ card information can only be read by the payment and bank system.
We accept VISA and MasterCard. No other fees are added for card payment.

  
   
Returns &
Complaints

The customer has the right to withdraw the purchase within 14 days after receiving the goods. In that case, the return delivery fee will be paid by the customer, who is also responsible for transport risks during return delivery.

Returned goods must be unchanged, both concerning the product itself and its packaging, meaning the goods should be unused and undamaged.

The customer has the right to file complaints within three years of receiving the goods. This applies to problems already existing at the time of arrival. Please call our attention to the problem as soon as possible. The right to file a complaint does not extend  to special goods.

Always contact us before returning a product.
Our contact information is available in “Contact” in the top menu.

   
Force majeure All sales and delivery conditions apply subject to force majeure, fires, strike and lockout, stoppages, war, impeded or lacking transportation, change of currency, material prices or duty prices or other circumstances we have no control over.
   
Safety & Cookies

While using our web shop you have a unique, temporary session id that will be erased as soon as you log out. You will be automatically signed out after 30 minutes of inactivity.

According to the law of electronic communication, we must inform you that we use cookies. A cookie is a small text file stored on your computer containing information. Cookies are used for technical reasons to improve the functionality of the web page. There are two kinds of cookies, one kind that permanently stores a file on your computer and one that saves it temporarily during the time you are using the web page.

We use temporary cookie files that are stored as long as you are logged in. The exception is if you choose automatic login. Then your user name and password will be saved in a cookie file between logins.

If you don’t want to allow the storage of cookies on your computer you can disable the function in the settings of your web browser. Then some functions of our web page will not work in your browser.

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